Senior Client Success Manager
Modern Health- Full Time
- Senior (5 to 8 years)
Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven Director, RCM Client Success to join our positive, passionate, and high-performing RCM (aka BOOST) team, focused on managing a portfolio of Client Success Managers across a specialty or segment of the business. This is an exciting opportunity to provide strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
In this role, the Director will develop scalable frameworks to align service delivery across clients of varying size and complexity, build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams. The Director will lead the development of scalable management practices, guide client segmentation strategies, and serve as a senior point of escalation for complex client issues. This role also plays a critical part in talent development, succession planning, drives strategic initiatives, and initiates organizational improvements based on client insights.
[Not Specified]
[See "Who we are" section above for company information and awards.]
Specialty-specific electronic health record systems
Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.