GBR Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions at Santander

Kirkwall, Scotland, United Kingdom

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£24,000 – £24,500Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Retail Banking, Business BankingIndustries

Requirements

Candidates must have proven ability to deliver outstanding customer service in a face-to-face or telephony environment and possess effective communication skills to understand customer needs. The right to work in the UK is essential. Desirable attributes include a strong desire to exceed customer expectations, effective teamwork, a flexible and positive attitude, and adaptability to changing business needs.

Responsibilities

The Customer Experience Advisor will act as the initial point of contact for customers in the branch or via phone, assisting with daily transactions, queries, and general servicing. Responsibilities include answering customer calls, building customer relationships, identifying solutions, developing product and service knowledge, and contributing to improvements in the customer experience.

Skills

Customer Service

Communication

Problem-Solving

Fraud Prevention

Relationship Building

Product Knowledge

Customer Experience Improvement

Face-to-face customer service

Telephony customer service

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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