Frontline Engineer

Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Collectibles, HobbyistIndustries

Requirements

A Bachelor's degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles is required, with certifications being a plus. The role also requires intermediate level experience in Windows and Linux environments, scripting (PowerShell, Python) or coding (e.g., .Net), database management (e.g., Microsoft SQL Server), and intermediate level experience with Amazon Web Services and containerization technologies including Kubernetes. Candidates must possess the ability to think clearly and take decisive action, demonstrate a passion for operational excellence and continuous improvement, and have exceptional communication skills to drive, influence, and inspire cross-functional teams.

Responsibilities

The Frontline Engineer will act as the first line of defense for incidents by performing initial troubleshooting and triage tasks, escalating incidents when necessary. They will lead incident management by commanding cross-functional teams of responders and driving continuous improvement to ensure high standards of reliability and performance, participating in an on-call rotation with expected off-hours work. The role involves being a trusted advisor for problem management by collaborating with engineering teams to identify durable fixes and workarounds for major incidents. Additionally, the engineer will drive business-critical outcomes by measuring key performance metrics like SLAs and MTBF to identify trends and their business impact, refine and document operational processes including runbooks, and build a collaborative culture by fostering strong relationships within the team and across departments.

Skills

operational excellence

continuous improvement

cross-functional leadership

communication

influence

inspiration

proactive mindset

bias for action

innovation

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees