Job Description

Employment Type: Full time

Position Overview

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Company Information

Who We Are At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

TCGplayer, now a part of eBay, connects a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible card game and collectible hobbyist space. We pride ourselves on a culture of inclusion that fosters camaraderie, embraces diversity, and exudes passion.

Who You Are

• Passion for operational excellence and continuous improvement.
• The ability to switch roles with minimal effort; moving back and forth between hands-on tasks and hands-off cross-functional leadership.
• Exceptional communicator, with the ability to drive, influence, and inspire cross-functional teams.
• A proactive mindset with a strong bias for action and innovative problem-solving.
• A customer-focused approach and a strong sense of ownership over outcomes.
• The ability to juggle multiple priorities while maintaining a commitment to quality and detail.

Responsibilities

• Be the First Line of Defense For Incidents: Perform initial troubleshooting/triage tasks as documented in runbooks, and, when necessary, escalate the incident.
• Lead Incident Management and Evangelize Operational Excellence: Take command of incidents by leading a cross-functional team of responders, and driving continuous improvement to ensure high standards of reliability and performance. Be a primary stakeholder and participant in an on-call rotation. Off-hours work supporting Incidents is expected.
• Be a Trusted Advisor for Problem Management: Work collaboratively with Engineering teams to follow up on Major incidents with Problem Reports, identifying durable fixes and workarounds.
• Drive Business-Critical Outcomes: Measure key performance metrics, such as Service Level Agreements and Mean Time Between Failures; using those metrics to identify trends and measure the impact on the business.
• Refine and Document Processes: Develop and maintain up-to-date operational procedures, including runbooks, to adapt to evolving needs.
• Build a Collaborative Culture: Foster strong relationships within the team and across departments while cultivating a communicative, supportive, and results-oriented culture.

Requirements

• A Bachelor’s degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles; certifications are a plus.
• Intermediate level experience in one of the following disciplines: Windows and Linux environments, scripting (PowerShell, Python) or coding (e.g. .Net), database management (e.g., Microsoft SQL Server).
• Intermediate level experience of Amazon Web Services and containerization technologies including Kubernetes.
• Ability to think clearly and take decisive action.

Application Instructions

Please refer to the original job posting for specific application instructions.