Customer Support Representative
TekmetricFull Time
Entry Level & New Grad
Candidates should possess at least two years of experience in a Customer Experience or Customer Support role, along with experience in the fintech industry. They should consistently exercise empathy, exude competence, and be able to understand and translate convoluted banking or engineering terminology into clear, human user communication.
As a Customer Support Specialist, the individual will answer user questions via chat, email, and phone, handle user account requests such as application processing and card disputes, teach customers how to use the product, identify systemic flaws leading to user problems, work with the engineering team to squash bugs, communicate user needs to partner banks, write help articles and FAQs, learn internal tools, improve processes, and create warm relationships with users. They will also assist with compliance and customer tasks, help build out the customer support infrastructure, and sustain a clean, ordered inbox while remaining calm and collected under pressure.
Banking services for startups and founders
Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.