Gainsight Director, CS Operations

El Segundo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Management, Cybersecurity, SaaSIndustries

Requirements

Candidates should have 7+ years of experience in Customer Success, Customer Success Operations, or related roles, with at least 3 years of hands-on experience administering and configuring the Gainsight platform, including Gainsight CS, PX, and Journey Orchestrator. Strong data management and reporting skills in Gainsight Reports and Salesforce are also required.

Responsibilities

The Director, CS Operations will optimize the Customer Success tech stack, including Gainsight and Salesforce, manage CSM artifacts, and improve Journey Orchestrator workflows. They will partner with various teams to enhance CS platforms, establish data-driven workflows for CSMs, and develop governance frameworks and SOPs for global CS teams. Responsibilities also include leading initiatives for product and process adoption, acting as a stakeholder between departments, integrating predictive analytics and engagement strategies, and measuring the impact of operational improvements while communicating insights to leadership.

Skills

Gainsight

Customer Success

Salesforce

Automation

Workflow Optimization

Data Analysis

Process Improvement

Cross-functional Collaboration

Project Management

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees