[Remote] Salesforce Administrator at Fleetio

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation Technology, Fleet Management SoftwareIndustries

Requirements

Candidates must have at least 3 years of experience in Support Operations, Revenue Operations, or Salesforce administration at a SaaS company. Proven experience as an SFDC Administrator with a focus on Service Cloud and other Customer Experience Platforms is required, along with a basic understanding of Sales Cloud functionalities. Experience with Customer Success software like Gainsight is a must, as are strong analytical, problem-solving, and communication skills. The ideal candidate will also be detail-oriented, organized, adaptable, and able to manage multiple priorities.

Responsibilities

The Salesforce Administrator will oversee the configuration, customization, and maintenance of Salesforce Service Cloud, including case management processes and automation. They will partner with internal teams to integrate Salesforce with systems like Gainsight, Front, and Snowflake, and collaborate on cross-functional initiatives to support customer success strategies. Responsibilities also include providing end-user support, managing escalations, governing user setup and permissions, communicating system changes, and proactively managing release updates and system health checks.

Skills

Salesforce Service Cloud

Case Management

Flows

Gainsight

Front

Snowflake

Enterprise Architecture

Customer Success

Salesforce Administration

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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