Full Time Floor Leader - University Town Center at Lush Cosmetics

San Diego, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge of Lush products and brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for analyzing sales results and providing coaching/feedback
Skills in effective sales techniques, customer consultations, and product demonstrations
Experience or ability in training and coaching sales associates and peers
Commitment to diversity, equity, inclusion, and belonging (DEIB), including fostering open communication and teamwork
Proficiency in cash handling, register operations, reconciling cash drawers, nightly deposits, and store opening/closing procedures
Strong attendance, punctuality, and time management skills
Capability to maintain visuals, merchandising, cleanliness, and organization of the store
Availability for 30-39 hours per week

Responsibilities

Drive sales by using StoreForce dashboard to coach sales team, adjust shop floor structure, take ownership of results, and celebrate achievements
Deliver world-class customer experience by leading by example, conducting product demonstrations, observing consultations, collaborating with team, and exceeding sales goals
Build the brand by educating customers on Lush values, engaging in community initiatives, hosting store parties, and driving traffic
Increase product knowledge through constant learning and make informed product recommendations
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and sales
Promote DEIB by encouraging open communication, listening to perspectives, fostering belonging, teamwork, collaboration, and recognizing contributions
Manage cash handling (transactions, register open/close, reconciling drawers, deposits, securing store, bank runs as required)
Lead by example in attendance/punctuality, monitor employee breaks, review daily communications/task lists to ensure preparedness
Maintain clean, organized, visually appealing store through merchandising and visuals

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ExperienceTeam LeadershipSales CoachingProduct DemonstrationsStore OperationsTraining SessionsSales AnalysisStoreForce

Questions & Answers

Common questions about this position

What are the weekly hours for the Full Time Floor Leader position?

The position is full-time with 30-39 hours per week.

Is the Floor Leader role remote or on-site?

This is an on-site position at the University Town Center store, with day-to-day work spent on the shop floor.

What skills are required for the Floor Leader role?

Key skills include driving sales using tools like the StoreForce dashboard, delivering exceptional customer experiences with product demonstrations, coaching and training sales associates, and deep product knowledge to make informed recommendations.

What is the company culture like for Floor Leaders at Lush Cosmetics?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, fostering diversity, equity, inclusion, and belonging, and promoting Lush brand values like ethical buying and handmade cosmetics.

What makes a strong candidate for the Floor Leader position?

Strong candidates take ownership of sales results, lead by example in customer service and product knowledge, actively coach and develop their team, seek feedback for personal growth, and promote DEIB initiatives.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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