Program Manager, Fulfillment & Logistics
QuinceSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Experience building a guest-first culture and guest service fundamentals
- Knowledge of retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
- Skills in planning department daily/weekly workload to support business priorities and sales goals
- Expertise in process improvements and workload efficiency
- Leadership skills for hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
- If applicable, ability to serve as a key carrier following safe and secure training and processes
Responsibilities
- Demonstrate a service culture that prioritizes the guest service experience; model, train, and coach expectations to deliver the service standard
- Lead your team and drive fulfillment goals; understand your role in supporting sales growth and impacting total store profitability
- Utilize workload planning tools to ensure the team completes all scheduled workload and fulfills orders to meet delivery and service standards
- Review fulfillment reporting to identify gaps and develop plans to resolve them
- With direction from your leader, create daily plans for your team
- Be an expert in operations, accuracy, process, and efficiency
- Enable efficient delivery to guests by leading pickup and ship-from-store workload
- Evaluate and recommend candidates for open positions; develop a guest-centric team and support leader in onboarding
- Establish clear goals around quality, accuracy, and timeliness; hold team members accountable and close training gaps through coaching
- Ensure supplies are ordered timely and stocked; partner with leader for ordering
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work accordingly
Skills
Inventory Management
Guest Service
Retail Operations
Order Fulfillment
Team Leadership
Workload Planning
Sales Trends
Pricing Strategies
Promotions
Process Efficiency
Target
Retailer offering diverse consumer goods
About Target
Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.
Minneapolis, MinnesotaHeadquarters
2005Year Founded
N/ACompany Stage
Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation
401(k) Retirement Plan
Employee Discounts
Risks
Increased competition from online-only retailers like Amazon threatens Target's market share.
Rising labor costs due to new minimum wage laws could impact profit margins.
Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.
Differentiation
Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.
The Target Circle loyalty program enhances customer engagement and shopping experience.
Target's commitment to sustainability and community support sets it apart from competitors.
Upsides
Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.
Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.
Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.
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