Front End Lead Part Time at BJ's Wholesale Club

Red Lion, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Must have open availability 7a-10p
Leadership: Know their business/business acumen, exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability
Embrace inclusion and diversity, work together with collaboration and respect, acknowledge team member success, identify and retain top talent

Responsibilities

Oversees the frontline in the absence of the Front End Manager
Coaches, teaches and develops all frontline team members to ensure excellent member service
Teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations
Monitors, drives and coaches for desired membership/member experience goals and results
Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
Delegates work, monitors staffing and compliance with operational standards
Provides excellent customer service to Members
Teach, coach and lead through the club level training process and support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment and experience for the team members
Guarantee service excellence through all points of contact and set service standard expectations for all team members
Provide team support and empowerment to resolve every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards

Skills

Key technologies and capabilities for this role

Team LeadershipCoachingMember ServiceFrontline OperationsMembership ProgramsStaff DevelopmentPerformance Monitoring

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What are the availability requirements for this role?

Candidates must have open availability from 7a-10p.

What leadership skills are required for the Front End Lead role?

The role requires business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams through collaboration, and delivering results with clear expectations and accountability.

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits with medical, dental, vision, HSA and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

What is the company culture like at BJ's Wholesale Club?

The company emphasizes a world-class team of over 30,000 members making real impact, built on purpose and opportunity, with team members at the heart of everything, fostering growth together and a culture of collaboration.