Founding Go-to-market, UK at Assembled

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer SupportIndustries

Requirements

Hands-on problem solver: A doer at heart who enjoys getting into the weeds on problems, whether debugging a feature or presenting to a COO
A bit of wanderlust: Likes meeting people from all over the world and looks forward to meeting customers in far-flung places like Yerevan, Tallinn, and Barcelona
AI tinkerer: The person who built a Custom GPT library to automate workflows or is the first to spread the gospel of undiscovered AI tools like Granola
Strategic thinker: Can zoom out to the level of customer priorities and organizational processes, helping leaders reason about Assembled in the context of their whole operation
Data literate: Comfortable pulling own numbers (SQL, Looker, Sheets) to generate insights and draw conclusions
Adaptable communicator: Asks high-signal questions and can break down complex concepts for executives, frontline support agents, and product engineers alike
Intellectually curious: Has a quirky answer to "What’s the most interesting thing you’ve learned in the past year?" that you’re itching to tell
Preferred: 3+ years of client-facing experience
Preferred: Excitement to travel (monthly)
Preferred: Strong business & technical acumen
Thrives in ambiguity, loves building from scratch, and enjoys flipping between strategy decks for C-level stakeholders and API docs

Responsibilities

Own the end-to-end customer journey: Onboard new accounts, run hands-on trainings, jump into the support queue, cultivate exec relationships, and turn every renewal into an expansion
Translate customer pain into product direction: Stress test new features, pinpoint gaps, gather and summarise feedback, and champion customer priorities to influence our roadmap
Operate as a strategic advisor: Map org charts, recommend staffing models and AI workflows, and create the artifacts that executives use to make key decisions about customer support
Grow Assembled’s market awareness: Host community dinners, speak at support meet-ups and conferences, and engage customer champions to drive sales pipeline
Drive renewals and healthy growth: Identify churn risks, establish account plans, grow product adoption, run executive business reviews, and negotiate renewals
Launch the London office: Choose office space, shape the on-site culture, and partner with recruiting to bring in and mentor the next wave of hires

Skills

Customer Success

Go-to-Market

Account Onboarding

Customer Training

Support Operations

AI Workflows

Product Roadmap

Executive Engagement

Community Building

Market Development

Public Speaking

Strategic Advisory

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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