Forecasting Analyst

San Francisco, California, United States

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$126,000 – $157,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Technology, Wearable Technology, Consumer ElectronicsIndustries

Requirements

Candidates should have 8+ years of experience in workforce management, volume forecasting, and headcount planning in a multi-channel, multi-skill, high-growth environment, with at least 2 years of experience forecasting support needs driven by the B2B sales lifecycle. Proficiency in SQL, WFM software (like CCForecast, Assembled, Calabrio, NICE, or Verint), and contact center/BI technologies (Zendesk, Salesforce, Sprinklr, Excel, Tableau, Power BI, Snowflake) is required. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with the ability to present complex data to executive leadership and work effectively under pressure in a fast-paced, dynamic environment.

Responsibilities

The Forecasting Analyst will create forecasts for all support channels across all lines of business and markets, and assist with short-term and long-term capacity planning by translating forecasted volumes into actionable staffing requirements to meet service levels and optimize resource utilization. This role involves conducting what-if analysis, analyzing large datasets to identify patterns and trends, communicating key insights to stakeholders, and using business intelligence tools to create visualizations and reports for decision-making. The analyst will also prepare executive-level reports and presentations on forecast accuracy, trends, and resource requirements, providing regular updates to senior leadership on performance, insights, and potential risks.

Skills

Demand Forecasting

Headcount Planning

Resource Allocation

Contact Center Analytics

Data Analysis

Business Intelligence Tools

Tableau

Excel

Reporting

Data Visualization

What-if Analysis

Capacity Planning

Oura

Wearable health monitoring smart ring

About Oura

Oura offers a smart ring that tracks various health metrics, including sleep patterns, heart rate variability, and physical activity. The ring uses advanced sensors to collect data, which is then analyzed and displayed through a mobile app, providing users with insights to improve their health and lifestyle. Unlike many competitors, Oura focuses on a direct-to-consumer model, selling its rings through its website and collaborating with sports teams and health institutions for additional partnerships. The goal of Oura is to help users, including athletes and those with health conditions, optimize their health through data-driven insights.

Oulu, FinlandHeadquarters

2013Year Founded

$344.1MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary & equity packages

Health, dental, financial, & vision insurance

Wellness & mental health benefits

$300 per month health improvement related stipend

Flexible working hours

An Oura Ring of your own

Employee discount for friends & family

20 days of PTO

Risks

Increased competition from Samsung and Huami may pressure Oura's market share.

Criticism of cumbersome interfaces could lead users to competitors like VIV Health.

High valuation may lead to investor pressure for rapid growth, risking strategic missteps.

Differentiation

Oura's smart ring tracks over 20 biometrics, offering comprehensive health insights.

The ring's seamless wearability and precise monitoring set it apart in the market.

Oura's partnerships with sports teams validate its utility and accuracy for athletes.

Upsides

Oura raised $550M, boosting its valuation to $5.2 billion in 2024.

Integration with AI-driven insights could enhance personalized health recommendations.

Strategic partnerships with Dexcom and Essence Healthcare expand market reach into healthcare.

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