Senior Workforce Management Professional

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health InsuranceIndustries

Requirements

Candidates must have 5 or more years of Workforce Management experience, comprehensive knowledge of Microsoft Word, Excel, and PowerPoint, and excellent written and oral communication skills. Strong analytical, critical thinking, and problem-solving abilities are required, along with the capacity to manage multiple tasks and deadlines with attention to detail. Prior experience with workforce management software such as Aspect Workforce Management, NICE/IEX, or Blue Pumpkin is preferred, as is a Bachelor's degree or other advanced degree and previous experience in Process or Project Management. Short-range forecast experience and strong quantitative and mathematical skills are also preferred.

Responsibilities

The Senior Workforce Management Professional will apply and integrate advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making, including staffing, learning and development, talent management, diversity, and human resource compliance. This role involves assessing organizational staffing, identifying requirements and solutions to meet workforce objectives, and providing analysis of talent and staffing needs based on enterprise-level strategic planning. The professional will also influence department strategy and make decisions on moderately complex to complex issues regarding the technical approach for project components, working without direction and exercising considerable latitude in determining objectives and approaches.

Skills

Workforce Management

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Analysis

Critical Thinking

Problem-Solving

Aspect Workforce Management

NICE/IEX

Blue Pumpkin

Process Management

Project Management

Short-range forecasting

Quantitative skills

Mathematical skills

Genesys

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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