Food & Beverage Operations Director at The Walt Disney Company

New Territories, Hong Kong SAR, Hong Kong SAR

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, HospitalityIndustries

Requirements

10-15+ years’ experience in the F&B industry or relevant theme park business
Extensive experience in multi-property F&B operations management

Responsibilities

Oversee daily operations of Hong Kong Disneyland Theme Park and Hotels, with direct accountability for all Food & Beverage services throughout the Resort
Motivate and guide Cast Members to deliver outstanding guest experiences while maximizing business opportunities and enhancing relationships with diverse international guests
Cultivate an operational environment focused on continuous improvement, consistently meeting and surpassing standards of guest satisfaction, efficiency, and productivity
Balance process control and innovation while adhering to Disney’s Quality Standards
Manage strategic administration and hands-on operational management
Hold full accountability for people management to ensure delivery of superior service quality for Guests
Drive commercialization of F&B programs and promotions, aligning with company growth and guest engagement strategies
Clearly communicate the vision and objectives of Food & Beverage Operations to all Cast Members
Foster a culture of quality and sincere service through consistent performance coaching and effective management procedures
Identify development needs, coach team members, and implement reward/incentive programs to recognize exceptional performance
Ensure development plans are created and executed for career growth at all levels
Utilize sales and service performance indicators to motivate and enhance team performance
Build relationships with global food and beverage business teams, emphasizing partnership and integration to establish robust operational platforms
Collaborate with Revenue Management, Sales and Marketing, Entertainment, Merchandise, and Hotel Operations to drive business strategies that meet profitability targets
Regularly review department processes to ensure effectiveness and efficiency
Balance resources to align with seasonal and annual business fluctuations
Identify opportunities for product and facility development, considering Operating Income requirements, and communicate to Senior HKDL Executives
Focus on product development to enhance guest experience and drive business results
Manage the Food & Beverage Operations P&L, driving F&B per capita, Hotel F&B per room, and profit according to the AOP
Monitor financial performance concerning departmental revenue, expenses, and resultant Operating Income to meet short- and long-term financial goals
Analyze performance and financial data to prioritize actions and make informed resourcing and capacity planning decisions
Work with Culinary and Marketing teams to develop new products and concepts that drive business, improve guest experience, and increase revenue opportunities
Regularly evaluate current formats and concepts for productivity and market relevance to enhance immersive guest experience in Park and Hotels
Focus on professional development of leaders and Cast Members through structured training programs, mentoring, and performance feedback
Cultivate leadership skills and foster career development pathways to ensure a competent and motivated workforce