[Remote] Partner and Channel Operations Senior Manager at Restaurant365

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies
Strong background in partner/channel ecosystems, referral models, and co-selling motions
Expertise in forecasting, pipeline management, and revenue reporting
Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)
Advanced proficiency in Excel, including modeling, pivot tables, and data analysis
Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides
Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights
Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams
Strong analytical and problem-solving skills, with experience driving process improvements
Excellent communication and influencing skills, with executive presence
Strategic mindset with the ability to execute tactically

Responsibilities

Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
Other duties as assigned

Skills

Key technologies and capabilities for this role

CRMPRMForecastingReportingDashboardsBusiness IntelligenceRevenue RecognitionPipeline ManagementProcess StandardizationCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Partner and Channel Operations Senior Manager role?

Candidates need 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies, along with a strong background in partner/channel ecosystems, referral models, and co-selling motions.

What technical skills are essential for this position?

Expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam or equivalent, advanced proficiency in Excel including modeling, pivot tables, and data analysis, plus proficiency with productivity tools like Google Sheets and familiarity with AI tools such as Glean, Copilot, or OpenAI.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior Manager role?

A strong candidate will have expertise in forecasting, pipeline management, revenue reporting, and partner ecosystems, combined with hands-on technology skills in Salesforce, PRM tools, Excel, and AI tools to drive operational excellence and cross-functional alignment.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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