Andersen Corporation

Field Technical Service Representative - Food Safety (CA, OR, WA)

Remote

Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Food Safety, Food IndustryIndustries

Requirements

Candidates must possess a 4-year degree in chemistry, biology, food science, or a related field, and a minimum of 2 years of experience with food safety and quality systems or microbiology/analytical lab environments. Strong communication skills are required, along with the ability to learn new technologies and processes, and a willingness to travel up to 50% domestically.

Responsibilities

The Field Technical Service Representative will troubleshoot products, provide technical expertise and customer service to external customers, collaborate with other functions to fulfill customer requests, communicate effectively through email and phone, route calls appropriately, perform follow-up calls, escalate customer issues to management, and participate in all reasonable work activities as assigned by management.

Skills

Technical support
Troubleshooting
Customer service
Communication
Product installation
Training
Microbiology
Food safety
Analytical labs
Diagnostics tests
Bilingual (English and Spanish)

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.
Labor shortages may delay project timelines and increase costs.
Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.
The company offers a complete service from consultation to professional installation.
Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.
Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.
Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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