Customer Support Specialist II - Field based remote with 50% travel -…
AbbottSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Life Sciences, Laboratory Equipment, Medical DevicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in Engineering or a related field, along with a minimum of 5 years of experience as a Field Service Engineer, particularly within a clinical service environment. Strong troubleshooting skills and experience with Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) instruments are required. The ability to lift 40 pounds without assistance and wear Personal Protective Equipment (PPE) is also necessary.
Responsibilities
As a Field Service Engineer, you will be responsible for performing on-site installations, repairs, maintenance, and qualifications of HPLC and MS instruments, working closely with customers and collaborating with other ULS teams and Sales. You will analyze system chemistry, diagnose technical problems, recommend corrective actions, and maintain communication with customers and internal teams to ensure efficient and effective service delivery. Additionally, you will utilize customer management software, manage parts inventories, and travel up to 25% for training, mentoring, and supporting other sites, potentially including overnight travel.
Skills
Liquid Chromatography
Mass Spectroscopy
Preventive Maintenance
Installation
Service Repairs
Customer Service
Troubleshooting
Instrument Validation
System Chemistry Analysis
Customer Management Software
Team Collaboration
Communication
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees