On-Site Field Service Engineer I - SEM/SDB - Boise, Idaho

Position Overview

• Location Type: [Not specified]
• Job Type: Full-time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Company Information

Thermo Fisher Scientific's Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

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How You Will Make an Impact

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, servicing, and repair of sophisticated equipment and systems. The Field Service Engineer I will join a complementary team of engineers with skills ranging from sophisticated computer networks, precision mechanics, high vacuum theory, electron optics, and chemistry. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

You will be eligible for transportation support, a company phone, a company laptop, as well as other company benefits that include bonus, 401k, healthcare, employee assistance program, and more!

What You Will Do

• Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Assists on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing, updating, and correcting various system documentation.
• Provide feedback for various reports, including identifying and isolating unique problems with systems.
• Align with application scientists to collaborate on outstanding solutions to meet our users' challenges.
• Must maintain Thermo Fisher Scientific’s 4i Values.

How You Will Get Here

Education:

• An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science, or a similar field is preferred; or 1-3 years of relevant combination of skills and experience.

Experience:

• 1-3 years' Experience or ability to learn:
  • Operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems is a plus but not required.
  • Experience with Ultra High Vacuum (UHV) is a plus but not required.
  • Experience operating oscilloscopes, digital voltmeters, and logical problem-solving.

Knowledge, Skills, Abilities:

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