Field Service Technician II - Kansas City, MO at Baxter International

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Must be at least 21 years of age
High school diploma or GED or equivalent experience
Valid driver’s license and driving record
Basic mathematical skills – addition, subtraction, multiplication, and division
Responsible for adhering to Hill-Rom Safety Procedures
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing
Frequently works in environments where biohazards could be present (i.e., Hospitals, Service Centers, and Depots)

Responsibilities

Perform complex repair work on all customer and company-owned medical equipment
Perform responsibilities of FST I related to product readiness for patient utilization on a wide range of rental and customer-owned medical products
Operate a fleet vehicle in a safe manner
Provide direct customer contact
Provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner
Perform electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products
Troubleshoot devices and repair any malfunctioning components
Use the appropriate tools in making required adjustments and repairs
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Load, unload, and remove medical products, weighing up to 1680 pounds
Generate service revenue and complete activities required under service contract
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck

Skills

Key technologies and capabilities for this role

electronics troubleshootinghydraulic systems repairpneumatic systems repairmedical equipment repairdevice troubleshootingfleet vehicle operationcustomer service

Questions & Answers

Common questions about this position

What benefits does Baxter offer?

Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

Is this a remote position or does it require travel?

This is a field service role based in Kansas City, MO, requiring operation of a fleet vehicle, direct customer contact, hospital visits, and 24/7 on-call coverage including weekends and holidays.

What are the required qualifications for this role?

Candidates must be at least 21 years old, have a high school diploma or GED or equivalent experience, a valid driver's license and driving record, and basic mathematical skills.

What is the company culture like at Baxter?

Baxter emphasizes a deep connection to its mission of saving and sustaining lives, creating a place where employees feel purpose, are happy, successful, and inspire each other.

What makes a strong candidate for this Field Service Technician II position?

Strong candidates will have technical or trade school training, a DOT physical card, experience with FDA regulated products, and customer service experience, in addition to meeting the basic requirements.

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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