[Remote] Field Service Engineer II - Dallas/Ft Worth, TX at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in (MR, CT, X-ray) including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including a post-offer drug test
Comply with all customer access policies, including proof of required immunizations, additional drug tests, or background checks (including federal government background check if applicable)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting, service repairs, and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Lead installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingService RepairsEquipment InstallationsMedical EquipmentCustomer CommunicationRegulatory ComplianceField ServiceHealthcare SystemsService Excellence

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer II position?

Candidates need an Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience. Technical capabilities in MR, CT, X-ray including troubleshooting, repair, and installation are required, along with a valid Driver’s License and experience with web applications and Microsoft products.

Is this a remote position or does it require travel?

This is a field service role based in Dallas/Ft Worth, TX, involving on-site preventative maintenance, troubleshooting, repairs, and installations at hospitals or healthcare systems, so it is not remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize at GE HealthCare?

GE HealthCare emphasizes driving customer satisfaction through Service Excellence, improving lives, and an inclusive environment where every voice makes a difference and builds a healthier world.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates will have technical expertise in MR, CT, or X-ray equipment, experience leading installations and repairs, and the ability to manage customer relationships and escalations effectively. Legal authorization to work in the U.S. without sponsorship is required.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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