IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Highschool diploma or equivalent
- 1-2 years of IT related customer service experience, preferably in an enterprise environment
- CompTIA A+, CompTIA Net+ preferred
- Basic understanding of Windows & Mac OS
- Basic understanding of Microsoft 365
- Basic understanding of computer imaging, and MDT
- Diagnose meeting room errors
- Troubleshoot laptops, Monitors, and Docks
- Understand how to deploy MDM to mobile devices (Android, IOS)
- Ability to work independently and demonstrate a high level of discerning IT support priorities and categories
- Strong time management and organizational skills
- Ability to communicate effectively with non-technical colleagues
Responsibilities
- Document all technical activities, solutions, and interactions
- Ensure tickets are created in the ITSM system
- Maintain open communication with colleagues regarding ticket status, including escalated tickets
- Communicate with colleagues and educate on best practices for IT system usage and security
- Troubleshoot workstation hardware, software, and driver issues
- Identify potential software, hardware, and network issues and promptly report to the correct BRP IT team
- Setup desks for new hires and moves, including cable management of existing desks
- Prepare and image laptops for new hires and replacements
- Install, configure, and upgrade computer hardware and software
- Prepare meeting rooms prior to meetings, ensuring hardware is fully operational
- Troubleshoot printer issues and contact customer support to schedule maintenance
- Assist colleagues with work-related cell phone issues, including Intune, Outlook, and other enterprise-deployed apps
- Assist with other hardware in the office
- Take tickets for other regions when needed
- Continuously learn about emerging technologies and industry trends
- Communicate onsite issues and information to other BRP IT colleagues and leadership
- Communicate changes to colleagues you interact with
- Document issues or challenges encountered during project rollouts
- Provide feedback to project managers
Skills
ITSM
hardware troubleshooting
software troubleshooting
driver troubleshooting
laptop imaging
Intune
Outlook
printer troubleshooting
cable management
customer service
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
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