IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Highschool diploma or equivalent
- 1-2 years of IT related customer service experience, preferably in an enterprise environment
- CompTIA A+, CompTIA Net+ preferred
- Basic understanding of Windows & Mac OS
- Basic understanding of Microsoft 365
- Basic understanding of computer imaging, and MDT
- Diagnose meeting room errors
- Troubleshoot laptops, Monitors, and Docks
- Understand how to deploy MDM to mobile devices (Android, IOS)
- Ability to work independently and demonstrate a high level of discerning IT support priorities and categories
- Strong time management and organizational skills
- Ability to communicate effectively with non-technical colleagues
Responsibilities
- Document all technical activities, solutions, and interactions
- Ensure tickets are created in the ITSM system
- Maintain open communication with colleagues regarding ticket status, including escalated tickets
- Communicate with colleagues and educate on best practices for IT system usage and security
- Troubleshoot workstation hardware, software, and driver issues
- Identify potential software, hardware, and network issues and promptly report to the correct BRP IT team
- Setup desks for new hires and moves, including cable management of existing desks
- Prepare and image laptops for new hires and replacements
- Install, configure, and upgrade computer hardware and software
- Prepare meeting rooms prior to meetings, ensuring hardware is fully operational
- Troubleshoot printer issues and contact customer support to schedule maintenance
- Assist colleagues with work-related cell phone issues, including Intune, Outlook, and other enterprise-deployed apps
- Assist with other hardware in the office
- Take tickets for other regions when needed
- Continuously learn about emerging technologies and industry trends
- Communicate onsite issues and information to other BRP IT colleagues and leadership
- Communicate changes to colleagues you interact with
- Document issues or challenges encountered during project rollouts
- Provide feedback to project managers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or onsite?
This is an onsite position.
What is the salary for this Field Service Technician role?
This information is not specified in the job description.
What skills and experience are required for this position?
Requirements include a high school diploma or equivalent, 1-2 years of IT-related customer service experience preferably in an enterprise environment, basic understanding of Windows & Mac OS, Microsoft 365, computer imaging and MDT, and CompTIA A+ or Net+ preferred. Key abilities include working independently, strong time management, organizational skills, and effective communication with non-technical colleagues.
What is the team structure like for this role?
This role is part of the regional IT support team and involves collaboration with other BRP IT colleagues for effective issue resolution.
What makes a strong candidate for this Field Service Technician position?
A strong candidate has 1-2 years of IT customer service experience in an enterprise setting, relevant certifications like CompTIA A+ or Net+, and skills in troubleshooting hardware/software, communicating with non-technical users, and managing priorities independently.
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
Related Jobs
RemoteRemoteDesktop Integrations Engineer
MozillaSalary not specified
Full Time
Senior (5 to 8 years)
RemoteIT Analyst, Remote
ZūmSalary not specified
RemoteTechnical Support Analyst
ArineSalary not specified
- Full Time
- Entry Level & New Grad
RemoteTier 1 Service Desk Specialist
MakparSalary not specified
RemoteTechnical Support Representative (French Speaking)
BigCommerceSalary not specified
- Full Time
- Entry Level & New Grad
RemoteDesktop Support Analyst, End User Experience- MAC experience
Owens & Minor$70,000 - $80,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Bilingual Client Support Specialist
Autotrader.caSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteFulfilment Centre Associate, IT equipment | Houston, Texas, On-site
DeelSalary not specified
- Full Time
- Entry Level & New Grad
RemoteIT Manager Service Desk, Customer Support
Business WireSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteHardware Support Engineer - Field Device Operations
PanoptoSalary not specified
RemoteSenior IT Specialist
Spry MethodsSalary not specified
RemoteTechnical Support Engineer
Aera TechnologySalary not specified
- Full Time
- Junior (1 to 2 years)