Field Service Specialist, 50% Travel - The Toro Company at The Browser Company

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Landscaping, Construction, Agriculture, Turf MaintenanceIndustries

Requirements

Legally authorized to work in the United States (no OPT, J1, F1 students or visa sponsorship)
Willing to obtain/maintain an active and valid US Passport
Possess a non-expired US Driver's license
Willing to travel up to 50% (core travel in Spring/Summer, alternating weeks during busy season; 1 week/month off-peak; international travel 10-14 nights)
Based out of Bloomington, MN (5 days on-site or hybrid 3 days on-site/2 remote)

Responsibilities

Partner with Engineering and Distribution to setup new customer locations for Autonomous machines and establish sustainable processes (including travel for site assessment, property mapping, and setup)
Lead and execute customer site setup, maintain prototype machine uptime, and perform data collection
Collaborate with distribution SMEs for coaching and mentoring on new technology, learn from field experience, and provide feedback to the Technology Service Manager
Demonstrate technical expertise for customers and distributors as a Toro advocate
Capture comprehensive and critical data related to digital and autonomous issues from sources like voice of customer, distributor service personnel, calls, and emails
Actively interface with external and internal departments to resolve difficult technical issues
Partner with Aftermarket Service Team, TAC, and Distributor SMEs in testing and validating new workflow processes within distributor facilities
Respond to and resolve technical inquiries quickly and accurately
Perform technical research to identify product issues and provide technical product support
Handle appropriate expense reporting duties for travel

Skills

Key technologies and capabilities for this role

GNSSRoboticsAutonomous MachinesField ServiceSite SetupPrototype MaintenanceData CollectionTechnical SupportProduct Installation

Questions & Answers

Common questions about this position

What is the travel requirement for this Field Service Specialist role?

The role requires up to 50% travel, with core travel in Spring and Summer months on alternating weeks (Monday to Friday, 4-night hotel stays), about 1 week per month in non-peak season, and 10-14 night stays for international travel.

Is this position remote or based in a specific location?

The position is based out of Bloomington, MN international headquarters, with the current team working 5 days on-site. Other job locations or fully remote work is not available.

What key responsibilities or skills are needed for this role?

The role involves leading customer site setups for autonomous/robotic and GNSS machines, maintaining prototype uptime and data collection, collaborating with distribution SMEs, resolving technical inquiries, and providing feedback to the Technology Service Manager.

What are the visa and documentation requirements for applicants?

Applicants must be legally authorized to work in the United States without sponsorship, and willing to obtain/maintain an active US Passport and non-expired US Driver's license. OPT, J1, or F1 students are not considered.

Is salary or compensation information provided for this position?

This information is not specified in the job description.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees