System Engineer

Employment Type: Full time

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a System Engineer to run our system control center to ensure critical issues are communicated to the cross-functional teams to ensure best system performance. You will drive CI (continuous improvement) and troubleshooting projects by identifying root cause issues and partnering with cross-functional teams to drive execution of performance criteria of the system.

What we do

The System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.

What you’ll do

• Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.
• Responsible for the troubleshooting of advanced system and operational issues.
• Communicate technical concepts clearly and concisely to site teams and customers.
• Document and report issues to engineering teams and work with them on a solution.
• Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.
• Ability to step in and effectively backfill key Symbotic on-site roles.
• Partner heavily with customers and other internal and external clients.
• Assist in escalation as required to support teams to solve production impacting problems.
• Participate in initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.
• Ensure that safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.

What you’ll need

• Bachelor’s degree in electrical or software Engineering, Computer Science, Automation Engineering or related discipline; or equivalent work experience.
• Minimum of 2 years’ experience with automated systems.
• Experience and ability to learn: PLC (Allen Bradley, Siemens), Robot (ABB), and Software languages such as; SQL, Linux, Python.
• Excellent hands-on experience with assembling, operating, and troubleshooting robotics and electro-mechanical systems.
• Ability to work under pressure and in an environment of changing priorities.
• A desire to learn new equipment and assist team members as needed.
• A high sense of urgency.

Our Environment

• Employees must have a valid driver’s license and the ability to drive and/or fly to clients and other customer locations.
• The employee is responsible for owning a credit card and managing submitting their expenses for reimbursed on a bi-weekly basis to Symbotic.
• The employee is frequently required to walk and reach with hands and arms.
• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 50 pounds.
• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
• If the site location is in construction, or as otherwise required in accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
• There will be steep stairs to climb into the structure.