[Remote] Production Customer Service - CSRII at Thermo Fisher Scientific

Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Biotechnology, HealthcareIndustries

Requirements

Confirmed experience in a Fisher Scientific call center (preferred)
VAS team experience (preferred)
Deduct & Hold experience (preferred)
Excellent problem-solving skills
Exceptional attention to detail
Ability to identify gaps in procedures
High school diploma or equivalent

Responsibilities

Engage multiple internal departments (Third-Party Purchasing, Operations, Logistics, Production Products and Services) to ensure timely and accurate shipment of products and issue resolution
Adhere to schedule and maintain reliable and punctual attendance
Meet or exceed efficiency and quality standards defined in annual goals
Complete all other duties as assigned
Stay informed of and follow new processes, system changes, procedural updates, and initiatives within the company
Use PPI Process improvement tools to identify, own, and implement customer service related process improvements
Support the Production Operations team in the execution of orders to meet production customer requirements (Delivery, Deduct & Hold, Quality Documentation, etc.)

Skills

Key technologies and capabilities for this role

Customer ServicePhone CommunicationEmail CommunicationProblem SolvingAttention to DetailProcess ImprovementPPI ToolsOrder ExecutionLogistics CoordinationQuality Documentation

Questions & Answers

Common questions about this position

What experience is preferred for this Production Customer Service role?

Confirmed experience in a Fisher Scientific call center, VAS team experience, and Deduct & Hold experience are preferred.

What key skills are needed for this position?

The role requires excellent problem-solving skills, exceptional attention to detail, and the ability to identify gaps in procedures and collaborate on process improvements.

What is the work schedule and location for this job?

This is a full-time First Shift (Days) position in an office environment.

What is the minimum education required?

A high school diploma or equivalent is required.

What makes a strong candidate for this CSRII role?

Strong candidates will have prior Fisher Scientific call center or VAS team experience, excellent problem-solving abilities, keen attention to detail, and a proactive approach to process improvements.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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