[Remote] Field Service Manager, Commercial at Omnidian

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Energy Storage, Renewable EnergyIndustries

Requirements

Candidates must possess a high school diploma or equivalent, with an associate degree or higher being preferred. A minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination is required, with experience in the solar or renewable energy industry being a plus. Strong organizational and multitasking skills are essential for working in a fast-paced environment. Proficiency with scheduling or service management software, such as Salesforce, and excellent written and verbal communication skills are necessary. Basic knowledge of solar PV systems and field service operations is also beneficial.

Responsibilities

The Field Service Manager, Commercial is responsible for developing, maintaining, and updating technician schedules based on service orders, availability, location, and priority. This includes coordinating emergency response and high-priority service calls. The role involves assigning and tracking work orders in Salesforce, ensuring accurate job details are communicated to technicians. Key duties include acting as the main point of contact for schedule updates, analyzing route planning to reduce downtime, monitoring KPIs for improvement, and maintaining accurate records of services and customer interactions. The manager will also prepare daily and weekly reports for management on scheduling efficiency and field activity.

Skills

Scheduling

Route Planning

Work Order Management

Salesforce

KPI Monitoring

Customer Service

Solar Energy Systems

Energy Storage

Troubleshooting

Maintenance

Repair

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees