Field Service Manager, Commercial

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

The Field Service Manager, Commercial is responsible for coordinating and optimizing the scheduling of field service technicians to perform maintenance, troubleshooting, and repairs on commercial solar energy systems. This role ensures efficient allocation of resources, timely service delivery, and exceptional customer satisfaction, all while maintaining compliance with safety, quality, and operational standards.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Schedule Management

• Develop, maintain, and update daily, weekly, and monthly schedules for field service technicians based on service orders, technician availability, geographic location, and priority level.
• Coordinate emergency response and high-priority service calls as needed.

Work Order Coordination

• Assign and track work orders in Salesforce.
• Ensure all job details (scope, location, customer contact, materials, permits) are accurate and communicated effectively to technicians.

Communication & Support

• Act as the main point of contact between the field team, service management, and commercial operations team regarding schedule updates, rescheduling, and follow-ups.

Efficiency & Optimization

• Analyze route planning and travel time to reduce downtime and increase the number of completed work orders per day.
• Monitor KPIs such as response times, first-time fix rates, report completion, and technician utilization to identify areas for improvement

Documentation & Reporting

• Maintain accurate records of scheduled services, client timesheets, job completion statuses, and customer interactions.
• Prepare daily and weekly reports for management on scheduling efficiency and field activity.

Experience You’ll Need

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination (solar or renewable energy industry experience preferred).
• Strong organizational and multitasking skills with the ability to work in a fast-paced environment.
• Proficiency with scheduling or service management software (e.g., Salesforce, and other Field Service Management software).
• Excellent written and verbal communication skills.
• Basic knowledge of solar PV systems and field service operations is a plus.

Experience That's a Plus

• Familiarity with electrical or mechanical service operations.
• Knowledge of OSHA and general field safety practices.
• Experience working with geographically dispersed teams and managing schedules across regions or time zones.

Work-life and Culture

• Most of our roles offer the opportunity to work remotely.
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square.
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year.
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off.
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee.
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture.
• We have aff