Omnidian

Field Service Manager, Commercial

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Solar Energy, Energy Storage, Renewable EnergyIndustries

Requirements

Candidates must possess a high school diploma or equivalent, with an associate degree or higher being preferred. A minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination is required, with experience in the solar or renewable energy industry being a plus. Strong organizational and multitasking skills are essential for working in a fast-paced environment. Proficiency with scheduling or service management software, such as Salesforce, and excellent written and verbal communication skills are necessary. Basic knowledge of solar PV systems and field service operations is also beneficial.

Responsibilities

The Field Service Manager, Commercial is responsible for developing, maintaining, and updating technician schedules based on service orders, availability, location, and priority. This includes coordinating emergency response and high-priority service calls. The role involves assigning and tracking work orders in Salesforce, ensuring accurate job details are communicated to technicians. Key duties include acting as the main point of contact for schedule updates, analyzing route planning to reduce downtime, monitoring KPIs for improvement, and maintaining accurate records of services and customer interactions. The manager will also prepare daily and weekly reports for management on scheduling efficiency and field activity.

Skills

Scheduling
Route Planning
Work Order Management
Salesforce
KPI Monitoring
Customer Service
Solar Energy Systems
Energy Storage
Troubleshooting
Maintenance
Repair

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters
2016Year Founded
$80MTotal Funding
LATE_VCCompany Stage
Energy, Consumer GoodsIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Parental Leave
Unlimited Paid Time Off
Remote Work Options
Stock Options
Performance Bonus
Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.
The dip in climate tech funding could limit Omnidian's future investment opportunities.
Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.
The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.
Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.
The company achieved B Corp Certification, highlighting its commitment to sustainability.
Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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