Road Assist Coordinator

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Fleet MaintenanceIndustries

Requirements

Candidates should possess a high school diploma and at least 4 years of experience in transportation or motor carrier operations. Preference will be given to those with technical school certification and knowledge of commercial vehicle components and common failure reasons. Strong written and verbal communication, basic computer skills, customer service skills, and the ability to handle multiple tasks in a fast-paced environment are required. Diesel mechanic, trailer mechanic, or ThermoKing experience is preferred.

Responsibilities

The Roadside Assistance Coordinator will receive inbound calls, diagnose mechanical issues over the phone, and communicate clearly with all parties involved. Responsibilities include routing drivers to authorized repair facilities, informing Operations about service interruptions, identifying warrantable repairs and filing claims, and processing invoices for approval. Additional duties as assigned may include incident investigation and documentation.

Skills

Truck mechanical experience

Trailer mechanical experience

Refrigeration mechanical experience

Customer service

Problem solving

Decision making

Communication

Safety compliance

Knowledge evaluation

Training

Diesel Mechanic

Trailer Mechanic

ThermoKing

Commercial vehicle components

Inbound call handling

Email correspondence

Stevens Transport

National truckload carrier for temperature-controlled logistics

About Stevens Transport

Stevens Transport is a national truckload carrier that specializes in temperature-controlled logistics services across the United States. The company transports goods that require specific temperature management, such as food and pharmaceuticals, ensuring their safe delivery. Stevens Transport operates a fleet of temperature-controlled trucks and utilizes advanced technology to provide comprehensive logistics solutions, including transportation, warehousing, and supply chain management. What sets Stevens Transport apart from its competitors is its commitment to family values and job security, as evidenced by its history of never having layoffs. The company focuses on creating a supportive work environment for its employees, offering career advancement opportunities and fostering a culture of innovation. The goal of Stevens Transport is to deliver reliable logistics services while maintaining high standards of service and employee satisfaction.

Dallas, TexasHeadquarters

1980Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Risks

EEOC sexual discrimination charge could damage reputation and lead to legal repercussions.

Reliance on Dragonfly Energy for batteries poses supply chain disruption risks.

Service expansion for General Mills may strain resources and affect other clients.

Differentiation

Largest family-owned trucking company in Texas, emphasizing family values and job security.

Specializes in temperature-controlled logistics, catering to food and pharmaceutical industries.

Offers comprehensive logistics services, including transportation, warehousing, and supply chain management.

Upsides

Increased demand for temperature-controlled logistics due to e-commerce grocery delivery growth.

Adoption of electric and hybrid trucks offers cost savings and environmental benefits.

AI integration in logistics enhances route optimization and predictive maintenance efficiency.

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