Field Service Engineer (North Region ideally Stoke on Trent)

The Field Engineer is responsible for installing, servicing, repairing, and maintaining Baxter/Hillrom products within their designated geographical area, adhering to company procedures and quality system frameworks. They will establish and maintain timely customer communications and relationships with stakeholders, report all relevant service activity accurately in the service system, and ensure work orders are closed daily. The role involves maintaining and documenting assigned calibration equipment, providing technical support for inbound customer and patient calls, and undertaking relevant actions. Field Engineers must maintain up-to-date technical competence through training and development, identify opportunities for business growth, and escalate them to relevant stakeholders. They will also review KPIs regularly to maximize service levels. As a trained Subject Matter Expert (SME), they will coordinate and disseminate technical updates, act as the technical expert and escalation point for customers, account managers, and engineers, provide technical input into contracts and tender submissions, and represent UKI interests in EMEA/Global technical communities.