Field Service Engineer

Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Medical Devices, HealthcareIndustries

Requirements

Candidates must possess an associate degree in Electronics, Biomedical Engineering, Electrical, or a related field, or an equivalent combination of skills and experience. Required experience includes technical customer-facing roles in life sciences or biomedical engineering, and hands-on experience with sophisticated analyzers or systems, including operation, repair, and calibration. Proficiency in Windows, software, networking, electrical/electronics, mechanics, and chemistry technology is necessary, along with strong analytical problem-solving and engineering skills. The ability to adapt to change, work independently in a fast-paced remote environment, stand, bend, or kneel for extended periods, and lift up to 75 pounds is also required.

Responsibilities

The Field Service Engineer will provide on-site service, including repairs, preventive maintenance, upgrades, and installations of ImmunoDiagnostics Division (IDD) analyzers. They will travel to customer sites on short notice to resolve issues or support other personnel, adhering to Good Documentation Practices (GDPs) and internal policies for service reports and spare parts management. The role involves interacting with customers with integrity and tact, collaborating with internal teams to resolve issues, and providing training to technicians and operators. Additionally, Field Service Engineers are expected to enhance their technical proficiency through training courses and manage travel expenses according to company guidelines.

Skills

Field Service

On-site service

Repairs

Preventive maintenance

Upgrades

Installation

Customer service

Technical expertise

Troubleshooting

Laboratory systems

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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