Sr. Associate I, Field Technical Service Engineering - Surgical

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's Degree or equivalent years of directly related experience, with a minimum of two years of relevant experience. Fluency in English, both written and spoken, is essential. Preferred qualifications include experience with advanced medical devices, lasers, hospital operating room protocols, and ServiceMax/CRM tools. The ability to lift 50 pounds and travel approximately 30% with overnights is also required.

Responsibilities

The Field Technical Service Engineer will perform corrective and preventive maintenance, retrofits, upgrades, and system installations for Alcon's surgical products. Responsibilities include providing technical advice to customers, ensuring high customer satisfaction, promptly addressing concerns and safety issues, managing daily schedules and communications, and maintaining accurate administrative records. The role also involves assisting sales and clinical teams, managing inventory, promoting service contracts, and supporting the sale of service agreements.

Skills

Field Service Engineering

Technical Service

Laser Systems

Medical Devices

Corrective Maintenance

Preventive Maintenance

Retrofits

Upgrades

System Installations

Customer Service

Problem Solving

Analytical Thinking

Communication

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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