Field Service Engineer (North Region)

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Salary: Not Specified

At Baxter, we are deeply connected by our mission to save and sustain lives. Our work impacts people worldwide, fostering a sense of purpose as we improve outcomes for millions of patients. Baxter's products and therapies are essential in hospitals, clinics, and homes globally. For over 85 years, we have driven significant medical innovations. We strive to create a supportive environment where employees thrive and inspire each other. Join us at the intersection of saving and sustaining lives, where your purpose accelerates our mission.

As a Field Engineer, you will be responsible for service activities on Baxter/Hillrom products (Smart Beds / Safe Patient Handling equipment), covering accounts in Leeds, North Staffordshire, Midlands, and Manchester.

Responsibilities

• Install, service, repair, and maintain products distributed by Baxter/Hillrom.
• Establish and maintain timely customer communications and relationships, along with other key partners (e.g., team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Maintain and document assigned calibration equipment.
• Provide technical support for inbound calls from customers and patients, detailing jobs in the system and undertaking relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing relevant training and development.
• Act as the technical expert and support for customers, account managers, and engineers, serving as the primary contact for critical issues related to the designated product group.
• Provide technical feedback into contracts and tender submissions.
• Review critical metrics regularly and adapt working practices to maximize service levels.

Requirements

• Degree or equivalent experience, HNC/HND or equivalent level qualification in a relevant engineering field (e.g., medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Good organization and prioritization skills.
• Good proficiency in Microsoft Office (including Outlook, Excel).
• Good technical problem-solving skills.
• In-depth practical experience in the relevant technical/engineering field with measured critical metrics.
• Demonstrable experience in meeting business-critical timeframes and deadlines.
• Successful experience in managing and engaging with customers.
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support, and cyber security standards would be advantageous.

Job Requirements

• Participating in 24-hour on-call duties (where required).
• Lone-working.
• Frequent and regular travel within the assigned geographical region in the UK/Ireland.
• Occasional travel to other locations in the UK, Ireland, and Europe may be required.
• Full UK/Ireland driving license.

Benefits

• Competitive benefits are offered.