Field Service Engineer
Thermo Fisher ScientificSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare EquipmentIndustries
Requirements
Candidates should possess an apprenticeship as an electrician, electronics technician, electromechanician, mechatronics technician or a comparable technical education. Experience in the commissioning, assembly and maintenance of machines and systems, ideally in medical technology is preferred. Fast understanding, good communication skills, customer-oriented and secure behavior, independent work, teamwork, initiative and flexibility are also required. Foundations in computer skills and fluent German and English language skills are necessary. A class B driver’s license (class 3) is essential.
Responsibilities
The Field Service Engineer will efficiently carry out customer service orders (maintenance, repairs and recall campaigns) while adhering to our quality standards. They will provide technical support to sales representatives, including on-site support for customers in the field, order and manage spare parts and consumables, monitor the return of materials, analyze and resolve faults on-site, adhere to inspection intervals, meet agreed customer service deadlines, prepare and follow up on service deployments, advise customers on fault reports and operator problems, initiate escalation processes in case of frequent faults, document and process complaints and interface with logistics, administration, training/support and service management. They will also participate in improvement projects and maintain quality processes (internal and external).
Skills
Customer Service
Troubleshooting
Technical Support
Maintenance
Repair
Parts Management
Fault Analysis
Documentation
Quality Processes
Communication
Problem-Solving
Baxter International
Provides essential medical products and services
About Baxter International
Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.
Key Metrics
Deerfield, IllinoisHeadquarters
1931Year Founded
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees