Field Service Engineer II (LCMS) (Chantilly, VA)
Thermo Fisher Scientific- Full Time
- Junior (1 to 2 years)
Abbott
Candidates must currently reside in the Los Angeles, CA area and be willing to travel up to 45-50% for on-site support. They should possess superior technical competency, proactive account management skills, and complete training across geographical IRLs. Strong communication skills and the ability to resolve high-stress situations are also required.
This Customer Support Specialist II will provide on-site technical support, including installation, corrective maintenance, and preventive maintenance for Abbott Diagnostic Division instruments. They will troubleshoot customer complaints, represent the Abbott Diagnostic Division to its customers, support field personnel, and maintain a safe work environment while adhering to compliance guidelines. The role also involves scheduling maintenance, managing inventory, and providing after-hours support, as well as working cross-functionally to achieve customer satisfaction and implement the quality system.
Healthcare solutions in diagnostics and devices
Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.