Field Service Engineer (FSE) - Laboratory Equipment

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Location Type: Remote (Customer Sites)

Position Overview

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This role requires the Field Service Engineer (FSE) to commute daily to customer sites to provide service. FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel of approximately 10% is required to service customers and participate in training programs.

Location/Division Specific Information

The ideal candidate will reside in or around California's San Francisco Bay Area. You will travel to customer sites 2-3 times a day, typically during business hours.

Service Area: San Francisco Bay Area - Customer Sites, including San Francisco along the water and South San Francisco, Stanford.

Responsibilities

• Repair, install, and maintain various laboratory equipment products, including temperature monitoring, incubators, centrifuges, refrigerators, freezers, and cryogenic storage.
• Work directly with customers to schedule visits, address their concerns, and provide reassurance while resolving their problems.
• Complete learning assignments on time, read procedures, submit expense reports, and maintain spare part inventory.

Requirements

• Education:
  • High school diploma or equivalent required.
  • Certification, associate's, or bachelor's degree in HVAC, electronics, or engineering is helpful.
• Experience:
  • 3+ years of proven experience repairing electrical, mechanical, medical, refrigeration, or laboratory equipment is required.
  • 1+ year of customer-facing experience is required.
• Knowledge, Skills, and Abilities:
  • Knowledgeable in the use of tools such as digital multimeters, thermometers, hand, and power tools.
  • Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
  • Customer skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
  • Problem-solving skills: Diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.
  • Technological proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
  • Independent: Prioritize tasks, use good judgment, and apply all available resources.
• Other:
  • Valid Driver's License
  • Safe Driving Record

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom requirements: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc., allowed.
• Laboratory Setting.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).

Company Information & Benefits

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Application Instructions

Please refer to the original job posting for specific application instructions.