Field Service Engineer III (IOMS)(MA REMOTE)

Position Overview

• Location Type: Remote
• Employment Type: Full Time
• Salary: Not specified
• Job Type: Field Service Engineer
• Company: Unity Lab Services, a part of Thermo Fisher Scientific

The Engineer III Field Service Engineer is responsible for providing comprehensive field service support to customers, including installation, repair, preventative maintenance, and instrument qualification. This role requires a customer-focused approach and a commitment to representing Thermo Fisher Scientific positively.

Requirements

• Education: Bachelor’s degree in chemistry, sciences, or a related field preferred.
• Experience: 3+ years of hands-on experience as a Service Engineer, particularly with Inorganic Mass Spectrometry instrumentation.
• Instrumentation Knowledge: Proficiency with IOMS, High-Resolution MA, GIRMS, or DFS instrumentation is strongly preferred.
• Interpersonal Skills: Excellent interpersonal skills and the ability to establish good customer rapport are essential.
• Software Proficiency: Proficiency with customer management software for tracking service calls, managing parts inventories, and completing job tasks.
• Physical Requirements: Ability to lift 40 lbs, stand for long periods, and willingness to work overtime.
• Travel: Must be available for daily travel and up to 80% overnight travel.
• Driver’s License: Valid driver’s license required.
• Background Check: Must be able to successfully pass federal background checks.

Responsibilities

• Installation: Perform on-site installation of IOMS Spectroscopy instrumentation.
• Repair: Provide repair services for malfunctioning instrumentation.
• Preventative Maintenance: Conduct preventative maintenance on instruments.
• Qualification: Perform instrument qualification procedures.
• Customer Relationship Management: Work in conjunction with Professional Services and outsourcing functions to manage customer relationships.
• Problem Resolution: Analyze customer reports, inspect equipment, and recommend corrective actions.
• Technical Analysis: Analyze instrument-generated reports to identify and recommend factory modifications for preventing recurring issues.
• Communication: Serve as a communication link between the customer and the company.
• Training: Develop and conduct training on equipment operation and demonstrate skills to customers and team members.
• Certification: Demonstrate progression in training and certification for advanced products.
• Other Duties: Perform other duties as assigned.

Application Instructions

• No specific application instructions are provided in the job description.