Field Service Engineer III

Position Overview

• Location Type: Field-based (primarily Nordics, UK, Ireland, with future EMEA support)
• Job Type: Full time
• Work Schedule: Standard (Mon-Fri)
• Salary: Not specified

This is a field-based role for an experienced Field Service Engineer to join the BioProduction Service and Support team. The primary responsibility is to travel to customer sites to install, service, update, and repair Thermo Fisher Single Use Technology (SUT) hardware and automation products. The role requires frequent travel (75-100%) across EMEA, with the ability to work from home when not travelling. Ideally, the candidate will be based in Ireland.

Requirements

• Degree in Mechanical, Electrical or Software Engineering (or similar), or equivalent work experience and knowledge.
• Delta V or other control software experience preferred.
• Some experience with Single Use Technology (upstream and/or downstream) preferred.
• Commissioning and Qualifications (C&Q) experience in facility, equipment, or utilities.
• Knowledge of Corrective Action and Preventive Action (CAPA), change control, deviations management, and document management systems.
• Experience in Field Service, Lab Maintenance, or Calibration Engineering roles working with IVD instrumentation or medical devices is of interest.
• Comfortable working in a customer-facing role with a customer-centric approach.
• Proficient in English (crucial); additional Nordic languages are a plus.
• A valid Driver’s Licence (required).
• Willing and able to travel extensively, sometimes at short notice (crucial).
• Self-sufficient and comfortable working independently with a logical approach to setting work priorities.
• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.

Responsibilities

• Support customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services, verification, and qualification services in a professional and timely manner.
• Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide basic product training and technical assistance on instrumentation to customers and the internal Sales team.
• Report all activities on Sales Force Service desk, providing customer feedback to management, hardware, and software groups.
• Aid in optimizing revenue and new product development opportunities.
• Assist in the demonstration of products to potential customers.
• Maintain technical competency by attending trainings, employee meetings, and staying up-to-date on new products, markets, customers, and competitors.

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.