Trainee Field Service Engineer (w/m/d)
GE HealthcareSalary not specified
Field Service Engineer II (Columbia, SC) at Outset Medical
Columbia, South Carolina, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare, DialysisIndustries
Requirements
- Strong knowledge of electronic, mechanical, and fluids components
- Ability to apply basic engineering theory to diagnose issues, understand root causes, and apply solutions
- Excellent communication skills to interact professionally with clinical staff, patients, and internal personnel
- Self-starter with ability to multi-task and re-prioritize duties
- Availability for after-hours phone support, holiday/weekend on-site support, and up to 50% travel (including overnight and potential worldwide)
- Ability to become a technical subject matter expert on the Tablo product
Responsibilities
- Provide on-demand first and second level technical support to customers, including after-hours, holiday, and weekend on-site support
- Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities or patient homes
- Perform scheduled preventative maintenance, including calibrations, hardware/software upgrades, and verification of system specifications
- Address and resolve customer issues and escalations
- Complete all field service and expense reports according to functional standards
- Support Marketing and Sales for seminars, trade shows, or demonstrations
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
- Support development of training and service materials
- Accurately document all service activities, maintain spares inventory, and provide parts usage/failures in the ERP system
- Manage and maintain company assets (tools, equipment, trunk inventory) in accordance with Quality Management System policies
Skills
Field Service
Equipment Installation
Preventive Maintenance
Troubleshooting
Repairs
Root Cause Analysis
Biomedical Engineering
Customer Support
Medical Devices
Dialysis Systems
Outset Medical
Dialysis treatment solutions and training programs
About Outset Medical
Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.
San Jose, CaliforniaHeadquarters
2010Year Founded
$542.8MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
501-1,000Employees
Benefits
Medical, dental, & vision
Life Insurance/AD&D
FSA & HSA
401k
Parental leave
Pet insurance
Tuition reimbursement
PTO
Company events
Risks
Multiple class action lawsuits could lead to financial and reputational damage for Outset.
The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.
Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.
Differentiation
Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.
The company offers a Vascular Access Program to enhance staff expertise in cannulation.
Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.
Upsides
Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.
The demand for portable dialysis machines supports the market potential for Outset's Tablo system.
Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.
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