Field Service Engineer II (Andover, MA) at Outset Medical

Andover, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
5+ years Field Service/Industry experience required
Knowledge of electronic, mechanical, and fluids components
Must have valid driver’s license, good driving record, and have own methods for transportation
Ability to charge travel expenses on a personal credit card to be reimbursed by the company
Ability to travel (up to 50% of the time, including overnight stays)

Responsibilities

Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders
Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
Manage and maintain company assets required to perform all necessary job functions
All other duties as assigned

Skills

Key technologies and capabilities for this role

InstallationPreventive MaintenanceTroubleshootingRepairEngineering PrinciplesRoot Cause AnalysisField ServiceMedical DevicesDialysis SystemsBiomedical Engineering

Questions & Answers

Common questions about this position

What travel is required for this Field Service Engineer II role?

This position involves travel within the United States, including overnight stays, up to 50% of the time.

Is the salary range specified for this position?

This information is not specified in the job description.

What are the key responsibilities and skills needed for this role?

The role requires installing, troubleshooting, and repairing Tablo Dialysis Systems, performing preventative maintenance including calibrations and upgrades, serving as a technical SME, and providing technical support. A foundation in engineering principles and deep product knowledge are essential.

What is the company culture like at Outset Medical?

Outset fosters one high performing team obsessed with progress in an atmosphere brimming with transformative opportunities, focused on revolutionizing dialysis to improve patient lives.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have a foundation in engineering principles, deep knowledge of the Tablo product, experience applying technical skills in real-world settings, and the ability to collaborate with clinical staff, patients, and cross-functional teams while providing responsive support.

Outset Medical

Dialysis treatment solutions and training programs

About Outset Medical

Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.

San Jose, CaliforniaHeadquarters

2010Year Founded

$542.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

Life Insurance/AD&D

FSA & HSA

401k

Parental leave

Pet insurance

Tuition reimbursement

PTO

Company events

Risks

Multiple class action lawsuits could lead to financial and reputational damage for Outset.

The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.

Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.

Differentiation

Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.

The company offers a Vascular Access Program to enhance staff expertise in cannulation.

Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.

Upsides

Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.

The demand for portable dialysis machines supports the market potential for Outset's Tablo system.

Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.

Land your dream remote job 3x faster with AI

Try Jobo Free

Field Service Engineer II (Andover, MA) at Outset Medical

Requirements

Responsibilities

Skills

Questions & Answers

Outset Medical

About Outset Medical

Benefits

Medical, dental, & vision

Life Insurance/AD&D

FSA & HSA

401k

Parental leave

Pet insurance

Tuition reimbursement

PTO

Company events

Risks

Multiple class action lawsuits could lead to financial and reputational damage for Outset.

The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.

Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.

Differentiation

Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.

The company offers a Vascular Access Program to enhance staff expertise in cannulation.

Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.

Upsides

Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.

The demand for portable dialysis machines supports the market potential for Outset's Tablo system.

Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.

Related Jobs

Trainee Field Service Engineer (w/m/d)

Biomedical Field Service Representative

Field Engineer

Field Service Specialist

Mechanical Field Service Engineers

Field Service Engineer

Early Career Trainee, Field Engineer

Installation Technician - Houston, TX

Associate Medical Director, Preventative Care

Field Service Engineer III - Saint Louis, MO

Field Service Engineer – Medical Devices- Cluj Napoca City

Field Service Engineer 1 - Detroit Metro Area

Field Service Representative

Land your dream remote job 3x faster with AI