Field Service Engineer II at Thermo Fisher Scientific

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, BiotechnologyIndustries

Requirements

Associates Degree or high school diploma/GED with 5+ years of relevant experience; Bachelor’s Degree in Chemistry, Sciences or related field highly preferred
5+ years hands-on experience as a Service Engineer preferred or 3+ years experience working with scientific/medical equipment
Hands-on experience with analytical instrumentation - Chromatography and Mass Spectrometry systems preferred
Effective communication skills and ability to establish good customer rapport
Ability to prioritize service requests and produce clear and concise documentation
Ability to travel overnight up to 25% within the territory or other areas as required (possibly more for training and initial certifications); minimum 10% after initial training
Ability to safely lift 50 lbs with assistance on occasion and lift/carry 25-30 lbs continuously throughout the day
Ability to bend, squat, stretch, and reach daily in a service function
Maintain a valid driver’s license in the state of residence and safe driving record
Regular and reliable attendance

Responsibilities

Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
Work client-focused in conjunction with other ULS teams and Sales
Use customer management software proficiently to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers, and inspect malfunctioning product to determine nature and scope of problem
Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyze Chemistry and instrument reports in the process of diagnosing technical or application problems
Provide a communication link between the customer and the company to ensure effective service
Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including team members and customers
Lead all aspects of field service support and customer relationship management
Other duties may be assigned

Skills

Key technologies and capabilities for this role

ChromatographyMass SpectrometryInstallationRepairPreventative MaintenanceInstrument QualificationValidationGMPCustomer Management SoftwareField Service

Questions & Answers

Common questions about this position

What education and experience are required for the Field Service Engineer II position?

An Associates Degree or high school diploma/GED with 5+ years of relevant experience is required; a Bachelor’s Degree in Chemistry, Sciences or related field is highly preferred. Additionally, 5+ years hands-on experience as a Service Engineer or 3+ years with scientific/medical equipment, including analytical instrumentation like Chromatography and Mass Spectrometry, is needed.

Is this Field Service Engineer II role remote or on-site?

The role is based in Boston, MA, and involves on-site installation, repair, maintenance, and customer support for Chromatography and Mass Spectrometry systems. Relocation assistance is not provided.

What are the main responsibilities of the Field Service Engineer II?

Responsibilities include performing on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems, customer relationship management, using customer management software, diagnosing problems, and providing training.

What is the work environment like for this position at Thermo Fisher Scientific?

The role involves a laboratory setting with adherence to GMP safety standards, standing for full shifts, loud noises, strong odors, PPE requirements, and exposure to various outside weather conditions. You'll join a hard-working, dedicated team passionate about exploration and discovery.

What makes a strong candidate for the Field Service Engineer II role?

Ideal candidates are customer-oriented, client-focused, proficient with customer management software, experienced with Chromatography and Mass Spectrometry systems, and able to analyze chemistry reports and coordinate problem resolution.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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