Field Service Engineer - Electron Microscopy

Position Overview

• Location Type: Remote (Upper 48 States)
• Employment Type: Full Time
• Salary: $28.85 - $43.27 (Hourly) - Range may vary based on experience and location
• Job Type: Field Service Engineering
• Brief Description: We have multiple opportunities to join our Field Service Engineering team at different levels (II, III, and Senior) throughout the upper 48 states. Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Requirements

• Education: Minimum of a bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience.
• Experience: Minimum of 2+ years of experience in a related field.
• Driver’s License: Required
• Physical Requirements: Excellent hand-eye coordination and manual dexterity.

Responsibilities

• Ensure customer needs are met as the primary regional field service engineer.
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes).
• Troubleshoot and repair equipment, providing support to customers and other field service personnel.
• Develop positive working relationships with customers and company personnel.
• Submit detailed field service reports.
• Provide training and mentorship to customers and new field service engineers.
• Offer feedback to product quality and sales teams and update system documentation.
• Act as a subject matter expert and resource for training.

Knowledge, Skills, and Abilities

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.

Travel

• Travel up to 75%

Company Information

• Company: Thermo Fisher Scientific
• Overview: Thermo Fisher Scientific is a global leader in scientific research and development, with revenues of more than $40 billion and the largest investment in R&D in the industry.
• Business: The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Application Instructions

• Details regarding application instructions are missing from the provided text.