Field Service Engineer - Surgical (Nashville, TN)
AlconSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare EquipmentIndustries
Requirements
Candidates should possess a degree or equivalent experience, an HNC/HND or equivalent level qualification in a relevant engineering field such as medical technology, electronic, or mechanical engineering, and demonstrate strong technical problem-solving skills. They should have in-depth practical experience in the relevant technical field, along with measured critical metrics, and good IT knowledge including connectivity, network integration, wireless protocols, and cyber security standards. Furthermore, candidates must be able to participate in 24-hour on-call duties, work independently, and travel frequently within the assigned geographical region in the UK/Ireland, with a full UK/Ireland driving license.
Responsibilities
The Field Service Engineer will be responsible for installing, servicing, repairing, and maintaining Baxter/Hillrom products, including Smart Beds and Safe Patient Handling equipment, across accounts in Leeds, North Staffordshire, Midlands, and Manchester. This includes establishing and maintaining customer communications and relationships, reporting service activity accurately in the service system, maintaining calibration equipment, providing technical support for in-bound calls, maintaining technical competence through training, acting as a technical expert for customers and engineers, providing feedback into contracts and tender submissions, reviewing critical metrics, and adapting working practices to maximize service levels.
Skills
Product installation
Product servicing
Product repair
Customer communication
Relationship management
Baxter International
Provides essential medical products and services
About Baxter International
Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.
Key Metrics
Deerfield, IllinoisHeadquarters
1931Year Founded
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees