Professional Services Operations Expert

Employment Type: Full-time

Position Overview

NVIDIA is a leader in transforming computer graphics, PC gaming, and accelerated computing. We are at the forefront of AI, defining the next era of computing where our GPUs power intelligent systems. We are seeking a highly motivated and meticulous Field Operations Specialist to join our Professional Services team. In this role, you will support end-to-end operational processes across global customer engagements, ensuring our clients and partners receive outstanding service.

The ideal candidate is proactive, detail-oriented, and excels at managing multiple responsibilities. You should take pride in delivering high-quality work and possess a positive, collaborative attitude. We are looking for someone dependable, eager to learn, and who thrives in a fast-paced, supportive team environment. This is an excellent opportunity to join a growing team and contribute significantly to the company's success.

Responsibilities

• Drafting and processing Statements of Work (SoW) in collaboration with customers and partners.
• Leading negotiations and approvals with internal interfaces and external vendors.
• Managing workflows and configurations in Professional Services information systems, including design, implementation, and ongoing support.
• Utilizing NVIDIA’s internal systems to search, manage, and update operational data.
• Supporting global and regional deployment teams (internal and third-party) to ensure smooth and efficient execution of services.
• Identifying and driving process improvements to optimize delivery speed and operational scalability.
• Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking.

Requirements

• Based in Singapore – this hybrid role requires on-site presence at the company office at least two days per week.
• 3+ years of experience in Professional Services operations or a similar role within a technology company.
• Proven direct customer-facing experience.
• Experience working with legal terms and negotiating with third-party contractors.
• Strong capability in process ownership and improvement initiatives across operational teams.
• Excellent written and verbal communication skills (native English).
• High attention to detail, accountability, ownership, and a collaborative approach.
• Analytical thinking and creative problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to work during early mornings and late evenings to support global teams.

Ways to Stand Out

• Experience in drafting, negotiating, and managing Professional Services SoW documents.
• Previous involvement in supporting sales processes.
• Proficiency with Salesforce.com.
• Immediate availability or short notice period (within 1 month).
• Degree or equivalent practical experience in Business Administration, Operations Management, or a relevant field.

Company Information

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.