Expert Team, Solutions at Filevine

Prague, Prague, Czechia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

Bachelor's degree
Assertive communicator that can provide recommendations and instill confidence
Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
Quick learner of new technologies, self-motivated
Driver of change for more impactful solutions and customer outcomes at a fast growing company
Ability to lead critical conversations
Organized, detail oriented, and timeline driven
Ability to independently manage competing customer priorities and initiatives with limited structure
Comprehensive product knowledge across the Filevine family of products

Responsibilities

Play a lead role in issue remediation and convey unyielding accountability for assigned issues
Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
Memorialize findings, share, and present to the larger Solutions slice and Expert teams
Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms
Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc
Maintain comprehensive product knowledge across the Filevine family of products
Support other expert teams and expert roles as needed
Occasional travel, as necessary

Skills

Customer Support

Technical Problem-Solving

Customer Education

Partner Enablement

Solutions Engineering

Cloud Workflow

SaaS

Filevine

AI-powered platform for legal operations

About Filevine

Filevine provides an AI-powered legal technology platform designed to improve the efficiency of law firms. The software suite, developed by legal professionals, includes features that reduce repetitive tasks, assist in drafting documents using case data, and offer customizable settings for document management. It also includes tools for invoicing, timesheet review, and time tracking, which help law firms streamline their workflows and save resources. Additionally, Filevine offers AI-enhanced intake and lead management tools that assist firms in converting leads into clients and optimizing marketing efforts. The platform features eSignature capabilities for easy document management and signing. Unlike many competitors, Filevine integrates advanced AI functionalities, allowing users to generate demand letters and gain real-time insights from documents. The goal of Filevine is to empower law firms of all sizes to operate more efficiently and effectively through technology.

Provo, UtahHeadquarters

2015Year Founded

$414MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, LegalIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Parental leave

Disability insurance

Ergonomic and height-adjustable workstations

Weekly taco lunches

Flexible hybrid work schedules

Risks

Increased competition from similar AI-powered legal tech startups may affect market share.

Data privacy concerns with AI and third-party platforms could lead to regulatory issues.

Economic downturns may reduce law firms' spending on legal technology solutions.

Differentiation

Filevine offers a comprehensive AI-powered platform tailored for legal professionals.

The platform integrates real-time data analytics for enhanced decision-making in law firms.

Filevine's eSignature and document management tools streamline legal workflows efficiently.

Upsides

Filevine's AI tools improve lead conversion and client acquisition for law firms.

The partnership with Domo enhances operational efficiency through actionable data insights.

Filevine's comprehensive billing and payments platform strengthens its end-to-end solution offering.

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