Executive Writer, Technology GTM Storytelling

Employment Type: Full-time Location Type: Remote

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader in innovative AI-enhanced technology. We serve over 8,100 customers, including 85% of the Fortune 500®, by connecting people, systems, and processes through our intelligent cloud-based platform. Our mission is to empower organizations to work smarter, faster, and better, and we are committed to making the world work better for everyone.

Position Overview

The Digital Technology department at ServiceNow is redefining IT with a focus on transformation, experience, AI-driven automation, innovation, and growth. We deliver delightful, secure customer and employee experiences that accelerate ServiceNow's vision to be the defining enterprise software company of the 21st century. We leverage our own products to achieve this, embodying the "Now on Now" philosophy.

The Now on Now Creative team develops inspiring stories, presentations, and thought leadership content to help senior leaders and account teams share their experiences and guide customers on their digital transformation journeys.

As an Executive Writer, Technology GTM Storytelling on the Now on Now team, you will be a key member of a creative team responsible for crafting narratives for senior executives. Your work will position ServiceNow's "Now on Now" digital transformation as a model for customers. This role offers the opportunity to combine your passion for ServiceNow technology, your deep understanding of IT organization operations, and your cross-functional collaboration skills in a fast-paced environment to influence revenue outcomes.

Responsibilities

• Support Senior-Level IT Executive Narrative-Building: Develop storytelling narratives that support senior technology leaders, positioning the "Now on Now" digital transformation as a customer model.
• Write Executive Narratives: Create compelling narratives and presentations for executive and CIO audiences. Ensure alignment with "Now on Now" Technology priorities and product strategy, while resonating with customers.
• Amplify Transformational Stories: Discover and share transformational stories through:
  • Developing stories for Executive Briefings.
  • Creating keynote presentations for global conferences and industry events.
  • Steering narrative development for customer engagements, board-level discussions, and analyst interactions.
  • Facilitating strategic storytelling sessions with leaders and practitioners to ensure authenticity and impact.
  • Collaborating with creative teams to enhance stories using visual storytelling, multimedia content, and digital experiences.
• Visual Storytelling: Leverage deep experience in creating impactful stories using PowerPoint.
• Cross-Functional Collaboration: Influence and collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement to ensure aligned and consistent messaging.
• Shape Thought Leadership: Initiate and lead thought leadership initiatives using investigative storytelling to spark industry-leading conversations.
• Executive Community Building: Build strong collaborations with leaders across the organization to create cohesive executive narratives.
• Project Leadership: Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact.

Qualifications

To be successful in this role, you should possess:

• Experience in leveraging or critically thinking about how to integrate AI into work processes and decision-making.