Executive Support Associate II at Turo

Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3+ years of experience in a high level customer support environment; call center experience a plus
Availability on the weekends; 8 hour shift falling between the hours of 6 AM to 8 PM (MST)
Top-notch oral and written communication skills with outstanding attention to detail
Experience using Zendesk, Kustomer or other customer service applications
Ability to work independently with little or no supervision/direction and in a team environment
Great problem solving skills, analytical abilities and ability to multitask
Bonus: BA / BS or equivalent
In-office on a hybrid schedule (3 days per week: Mondays, Wednesdays, and Thursdays)

Responsibilities

Provide world class experiences for Turo’s hosts and guests through both written and verbal communication
Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
Handle sensitive and stressful situations with grace while exemplifying Turo's values
Communicate with internal Turo stakeholders of all levels on a regular basis
Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes
Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel
Quickly adjust to new processes and policies as the company continues to grow

Skills

Kustomer

Zendesk

Excel

Google Sheets

Google Docs

Gmail

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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