Executive Assistant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role will support our VP, Customer Workflow Solution Consulting + 2 additional VPs. We are looking for candidates who are within the East Coast time zone.

What you get to do in this role: We have a great opportunity for an experienced, highly-organized, detail-oriented self-starter with a personable demeanor. You are the glue that keeps our Senior Leadership together. You’re enthusiastic, flexible and a team player with strong interpersonal and communication skills who operates well in a fast paced, ever-changing environment.

Responsibilities:

• Calendar and Meeting Management:
  • Coordinate internal and external meetings including staff meetings, agency briefings, brown bags, virtual meetings/Zoom scheduling, off-site meetings and events, and one-on-one meetings.
  • Assist with food orders, meeting needs, agenda support and note taking.
  • Proactively manage calendar requests and conflicts.
• Meeting and Interview Preparation:
  • Provide agendas, resumes and appropriate materials in a timely manner ahead of meetings and interviews.
  • Apply discipline and rigor around meetings by ensuring agendas and clarifying context and purpose with senior leaders you support as well as participants.
  • Work with recruiting team to provide mutually convenient times for candidates and interviewers.
  • Ensure candidates are settled in and supported during the interview process.
• Travel and Expense Management:
  • Handle all travel (flight, hotel, car) arrangements (domestic and international).
  • Expense management duties, which includes submitting expense reports and receipts in a timely manner.
• Onboarding Support:
  • Provide onboarding support for new hires. Includes space, equipment requests, onboarding meeting scheduling, preparing cube space and being admin point of contact for new hire.
  • Provide onboarding support for new vendors and agencies, ensuring they have the right access and documents/enablement required to get them up and running.
• Support Requests:
  • Submit and manage all help desk support requests for Sr. Directors as needed.
• Project Work:
  • Project work as needed to support each teams’ goals.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of administrative assistant experience.
• Proactive, one step ahead work ethic, attitude and approach.
• Multi-tasking is not an issue for you; you can juggle multiple calendars, teams and requests. And be flexible in response to changing priorities and needs.
• Ability to drive schedules and agendas with deeper understanding of context.
• Strong teamwork and interpersonal skills, with a desire to offer suggestions and improvements.
• Superior communication skills with the ability to work across all levels, internally and with agencies.
• High level of confidentiality, discernment and judgment.
• Desire to grow and take on your own projects and work under pressure while consistently meeting deadlines.
• You are a technical wizard with Word, Outlook, PowerPoint, Zoom, Concur, BOX and JV20.

Location and Compensation

• Location Type: Remote
• Employment Type: Full-time
• For positions in this location, we offer a base pay of $93,700 - $135,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally off