Enterprise Customer Success Manager, North America at SevenRooms

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

4+ years of experience working in a Customer Success or Account Management role in the Enterprise segment
Excellent verbal and written communications skills
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience building and implementing systems and processes for internal communication
Proven ability to manage multiple projects while paying attention to detail

Responsibilities

Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to account development teams
Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
Maintain data integrity to track key metrics, specifically ROI, analyze findings, and make recommendations to optimize for maximum revenue
Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
Work seamlessly with various teams across SevenRooms to ensure delivery of quality and thoughtful products to clients

Skills

Key technologies and capabilities for this role

Customer Success ManagementData AnalysisROI TrackingProduct AdoptionAccount ManagementUpsell OpportunitiesStakeholder RelationshipsTechnical ExpertiseBusiness OptimizationRetention Strategies

Questions & Answers

Common questions about this position

What compensation can I expect for this role?

SevenRooms offers equitable compensation based on competitive external market data, equity for all employees, and the role is bonus eligible with On-Target Earnings including base salary.

Is this role remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 4+ years in Customer Success or Account Management in the Enterprise segment, excellent verbal and written communication skills, ability to influence at executive levels, experience building internal systems and processes, and proven multitasking with attention to detail.

What is the company culture like for the Customer Success team?

The SevenRooms CS Team is diverse and global, focused on helping customers meet goals through creative problem-solving, data, product knowledge, and a customer-centric approach; team members are empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans passionate about the mission.

What makes a strong candidate for this Enterprise Customer Success Manager role?

A strong candidate has 4+ years of enterprise Customer Success or Account Management experience, excels in communication and influencing executives, can build processes, manage multiple projects with detail orientation, and demonstrates technical aptitude and data focus.

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters

2011Year Founded

$69.6MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Comprehensive Medical, Dental, and Vision Benefits

Life Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.

The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.

Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.

The platform integrates reservations, takeout orders, and customer satisfaction management.

SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.

Partnerships with major hospitality brands enhance SevenRooms' industry credibility.

Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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