[Remote] Enterprise Customer Success Manager at AuditBoard

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum 3 years of professional experience in one or more of the following:
Internal/external audit, risk management, compliance consulting, or customer success in a high-growth SaaS environment
Experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools
Strong analytical, organizational, and communication skills, both oral and written
Technical proficiency: experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools
Analytical skills: strong analytical, organizational, and communication skills, both oral and written
Customer-centric: passion for working daily with customers, ensuring they maximize their investment
Tech enthusiast: genuine passion for working in the tech space

Responsibilities

Develop and maintain strong relationships with key customer stakeholders
Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs
Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution
Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements
Conduct 1:many sessions to empower customers to maximize the value of our products/services
Offer ongoing education and support (including live webinars, email outreaches, community content, and more…)
Collaborate with customers to maximize the value they derive from our products/services
Ensure high customer satisfaction and loyalty, developing strategies to minimize churn
Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services
Provide comprehensive and integrated solutions to meet customers' needs, located in U.S.-based remote role

Skills

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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