Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education & Training, Biotechnology, ConsultingIndustries
Requirements
Candidates should possess at least 4 years of experience in Customer Success, Sales, or Account Management, with a preference for experience in a fast-paced, ever-changing environment like a startup or consulting firm. They should have experience working with and influencing C-suite, C-1, and C-2 executives within FTSE organizations, and a proven record of independently driving customer outcomes in complex enterprise accounts. Strong cross-functional team management skills, including collaboration with product and sales teams, are also required.
Responsibilities
As an Enterprise Customer Success Manager, you will manage a multimillion-pound portfolio of high-value clients, working closely with them to understand their strategic objectives and deliver against them. You will take a consultative approach to building relationships with senior leaders, both internally and externally, to solve complex challenges and craft Joint Success Plans. Additionally, you will partner with clients to ensure our programs are delivering value and engaging with C-suite and senior decision-makers to demonstrate ROI and address their business needs.
Skills
Customer Success
Account Management
C-suite influence
Enterprise customer management
Cross-functional collaboration
Relationship building
Strategic planning
Fast-paced environment adaptation
Multiverse
Provides professional apprenticeships for workforce development
About Multiverse
Multiverse focuses on workforce development through professional apprenticeships, providing on-the-job training programs that help individuals gain skills for high-paying jobs and career advancement. The company operates in the United States and the United Kingdom, partnering with various organizations to tailor apprenticeship programs to meet specific employer and individual needs. Unlike traditional hiring methods, Multiverse's approach is designed to be equitable and accessible, allowing diverse talent to succeed. The company also offers ongoing support and mentorship to apprentices, ensuring they can navigate their career paths effectively. Multiverse's goal is to create a diverse group of future leaders by transforming the way talent is developed and nurtured.
London, United KingdomHeadquarters
2016Year Founded
$402.7MTotal Funding
SERIES_DCompany Stage
Social Impact, AI & Machine Learning, EducationIndustries
1,001-5,000Employees