Customer Success Manager, Enterprise
EvenUpSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Data Management, SaaS, BiotechnologyIndustries
Requirements
Candidates should have proven experience in Customer Success or Client Consulting roles focused on data or technology solutions. A strong understanding of data governance, data quality, and the data ecosystem is essential. Passion for data collaboration and a commitment to customer success are also required.
Responsibilities
The Enterprise Customer Success Manager will guide data teams toward better collaboration and governance in the Active Metadata Management revolution. They will partner with customers, including Fortune 500 companies and innovative startups, to deliver measurable results and directly impact customer ROI. Building strong relationships with CDOs, CIOs, and data analysts is crucial, along with driving high adoption and user satisfaction through onboarding, training, and ongoing support.
Skills
Customer Success Management
Data Governance
Metadata Management
SaaS
Relationship Building
Strategic Thinking
ROI
Collaboration
Fortune 500
Startups
Atlan
Unified platform for data management and collaboration
About Atlan
Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.
Singapore, SingaporeHeadquarters
2019Year Founded
$195.5MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Remote Work Options
Risks
Emerging startups with similar capabilities could dilute Atlan's market share.
Rapid AI evolution may require Atlan to invest heavily in R&D.
Over-reliance on key partnerships poses risks if terms change or dissolve.
Differentiation
Atlan offers a unique data catalog that organizes and activates metadata effectively.
The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.
Atlan provides a personalized, collaboration-first experience for data management.
Upsides
Atlan raised $105M in Series C funding, boosting its valuation to $750 million.
The demand for data democratization tools is increasing, benefiting Atlan's offerings.
Growing interest in AI and machine learning enhances Atlan's data processing capabilities.
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