Senior Strategic Client Executive

Company: LivePerson (NASDAQ: LPSN)

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

LivePerson is the global leader in enterprise conversations, empowering hundreds of leading brands to connect with millions of consumers through its award-winning Conversational Cloud platform. We facilitate nearly a billion conversational interactions monthly, providing rich data and safety tools to enhance customer experiences with Conversational AI. At LivePerson, we cultivate an inclusive culture that values connection, collaboration, and innovation, encouraging everyone to seek improvements and solve customer problems.

We are seeking a dynamic and results-driven Senior Strategic Client Executive with a hunter mentality and growth mindset. This role is ideal for a sales professional focused on acquiring new relationships with Fortune 500 companies and nurturing existing client bases. The successful candidate will build trusted relationships with key team members and C-suite decision-makers, helping customers maximize their LivePerson investments. With a proven sales track record and a commitment to growth, you will be instrumental in expanding our customer base and driving company growth through customer success.

Responsibilities

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts.
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives.
• Devise and execute a robust sales strategy, focusing on acquiring new clients (net new logos) by:
  • Conducting research.
  • Identifying key players.
  • Qualifying leads to drive new business relationships.
  • Growing value-add relationships with key decision-makers by becoming a trusted advisor.
• Attract and engage with Fortune 100 organizations at the CxO level, primarily focusing on strategic business priorities including digital transformation in customer experience.
• Engage with existing and prospect organizations to position LivePerson products through:
  • Strategic value-based selling.
  • Business case definition.
  • Return on investment analysis.
  • References and analyst data.
• Develop a strategic point of view (POV) with brands, enhancing their current customer experience (CX) and positioning LivePerson and yourself as thought leaders in the digital customer conversation space.
• Navigate complex sales processes involving multiple stakeholders and buyer groups, providing comprehensive organizational recommendations.
• Develop detailed account plans for prospects and existing clients within your assigned territory.
• Utilize strategic account management techniques to nurture existing client relationships, ensuring retention and expansion of account spending.
• Collaborate effectively with internal teams and subject matter experts to facilitate the sales process.

Requirements

• 10-12+ years of experience in Enterprise B2B SaaS sales.
• 4+ years of experience selling complex business applications/technology.
• Proven "hunter" mentality with experience generating pipeline and closing new business.
• Demonstrated track record of consistently exceeding sales targets.
• Strong sales acumen with a creative problem-solving approach.
• Exceptional presentation and interpersonal skills, with the ability to engage with senior executives and foster productive relationships.
• Demonstrated intellectual curiosity and a drive to contribute to business growth.
• Experience working in a fast-growing company.

Company Information

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.