ServiceNow

Enterprise Architect - Retail & Hospitality

Chicago, Illinois, United States

ServiceNow Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess an entrepreneurial mindset, have delivered Digital Business Transformation leveraging the ServiceNow platform, and demonstrate passion for building business relationships, simplifying complex concepts, and driving results through innovative thinking and problem-solving skills. They should also exhibit an intrinsic ability to understand and prioritize work.

Responsibilities

The Enterprise Architect will engage with executives to identify pain points and opportunities, translate them into ServiceNow solutions, work with retail organizations, colleagues, and partners to understand the platform’s potential, lead architecture and design engagements, understand the business strategy of the customer, communicate architecture details at various levels, interact with stakeholders at multiple levels within a Retail organization, provide thought leadership, create best practices, and help organizations understand how ServiceNow’s AI strategy can accelerate them to value.

Skills

Enterprise Architecture
Retail Industry Knowledge
Technical Leadership
Solution Design
Stakeholder Engagement
Workshop Facilitation
Strategic Planning
Industry Standards

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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